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Servicing Tough Customers: How to Keep them Smiling.... and Yourself Sane (Record no. 1084582)

MARC details
000 -LEADER
fixed length control field	00362nam a2200121Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	231228s1998 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title	eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.89
Item number	DEE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	DEE (David)
245 ## - TITLE STATEMENT
Title	Servicing Tough Customers: How to Keep them Smiling.... and Yourself Sane
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	New Delhi
Name of publisher, distributor, etc.	SBP Management Press New Delhi
Date of publication, distribution, etc.	1998
300 ## - PHYSICAL DESCRIPTION
Extent	229

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