JAMES J., <br/><br/>
PEOPLE TALK : THE SKILLS OF POSITIVE COMMUNICATION AND CUSTOMER CARE  Textual Documents 

 - NEW DELHI  EXCEL BOOKS  1998 
 - XII+78 
<br/><br/><label>ISBN: </label>81-7466-133-7   
<br/><br/><label>Dewey Class. No.: </label>658.45  / JAM