BERSON A.,SMITH S.,THEARLING K. <br/><br/>
BUILDING DATA MINING APPLICATIONS FOR CRM  Textual Documents 

 - NEW DELHI  TATA MCGRAW-HILL PUBLISHING CO LTD  2000 
 - XXVII+510 
<br/><br/><label>ISBN: </label>0-07-040273-6   
<br/><br/><label>Dewey Class. No.: </label>658.4038  / BER/SMI