SHETH J. N.,PARVATIYAR A.,SHAINESH G. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT : EMERGING CONCEPTS, TOOLS AND APPLICATIONS  Textual Documents 

 - NEW DELHI  TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED  2001 
<br/><br/><label>ISBN: </label>0-07-043504-9   
<br/><br/><label>Dewey Class. No.: </label>658.5  / SHE