TY  - BOOK
AU  - GREENBERG P.,
TI  - CRM AT THE SPEED OF LIGHT : CAPTURING AND KEEPING CUSTOMERS IN INTERNET REAL TIME
SN  - 0-07-053250-8
U1  - 658.5 
PY  - 2003///
CY  - NEW DELHI
PB  - TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED
ER  -