TY  - BOOK
AU  - STIEL H.,
TI  - NEON SIGNS OF SERVICES (GETTNG TO THE HEART OF THE MATTER IN CUSTOMER SERVICE)
SN  - 0-07-053046-7
U1  - 658.812 
PY  - 2002///
CY  - NEW DELHI
PB  - TATA MCGRAW-HILL
ER  -