ZIKMUND W.G./ MCKEID, R./ GILBERT F.W. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT  Textual Documents 

 - NEW YORK  JOHN WILEY and SONS  1999 
 - 178 
<br/><br/><label>ISBN: </label>9812-53-054-1   
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZIK/MCL