ZEITHAML, V A <br/><br/>
SERVICES MARKETING  Textual Documents 

 - NEW DELHI  TATA MC GRAW-HILL PUBLISHING COMPANY LIMITED  2005 
 - 668 
<br/><br/><label>ISBN: </label>0-07-053042-4   
<br/><br/><label>Dewey Class. No.: </label>658.802  / ZEI/BIT