Ross Joel E. <br/><br/>
Total Quality Management Text Cases & Readings 3rd  Textual Documents  
Ross Joel E. 
 - 3rd ED 
 -  CRS press  2015 
 - 550 
<br/><br/><label>ISBN: </label>978-15-744-4266-3   
<br/><br/><label>Dewey Class. No.: </label>658.4012