TY  - BOOK
AU  - "CHANG R. Y.,KELLY P. K.,"
TI  - IMPROVING THROUGH BENCHMARKING
SN  - 81-7544-108-9
U1  - 658.31245 CHA. AND KEL. 
PY  - 1998///
CY  - NEW DELHI
PB  - WHEELER PUBLISHING
KW  - "MANAGEMENT,MANAGEMENT TRAINING,BENCHMA"
ER  -