TY  - BOOK
AU  - "FITZSIMMONS J . A .,FITZSIMMONS M . J .,"
TI  - SERVICE MANAGEMENT
SN  - 0-07-115709-3
U1  - 658 FIT 
PY  - 1998///
CY  - BOSTON
PB  - IRWIN MCGRAW HILL PUBLISHING
KW  - "MANAGEMENT,SERVICE MANAGEMENT,SERVICE STRATEGY,SERVICE DELIVERY SYSTEM,SERVICE FACILITY,LOCATION,MANAGING QUEUES,GROWTH AND EXPANSION"
ER  -