"MURTHY D . B . N .," <br/><br/>
MANAGING QUALITY:A PRACTICAL GUIDE TO CUSTOMER SATISFACTION 

 - 0 
 - NEW DELHI  RESPONSE BOOKS PUBLICATIONS  1999 
 - 226 
<br/><br/><label>ISBN: </label>81-7036-769-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"MANAGEMENT,MANAGING QUALITY,CUSTOMER SATISFACTION,TOTAL QUALITY MANAGEMENT"
<br/><br/><label>Dewey Class. No.: </label>658.4013 MUR .