TY  - BOOK
AU  - "MURTHY D . B . N .,"
TI  - MANAGING QUALITY:A PRACTICAL GUIDE TO CUSTOMER SATISFACTION
SN  - 81-7036-769-7
U1  - 658.4013 MUR . 
PY  - 1999///
CY  - NEW DELHI
PB  - RESPONSE BOOKS PUBLICATIONS
KW  - "MANAGEMENT,MANAGING QUALITY,CUSTOMER SATISFACTION,TOTAL QUALITY MANAGEMENT"
ER  -