"BUCKLAND J.A.,FOWINKLE R.,SHROYER L." <br/><br/>
TOTAL QUALITY MANAGEMENT IN INFORMATION SERVICES 

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 - BOMBAY  SHRUFF PUBLISHERS AND DISTRIBUTORS PVT.LTD  1994 
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<br/><br/><label>ISBN: </label>81-7366-011-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"MANAGEMENT,QUALITY CONTROL,TOTAL QUALITY MANAGEMENT"
<br/><br/><label>Dewey Class. No.: </label>658.4013 BUC. AND FOW.