TY - BOOK AU - "HO S.K.," TI - TQM:AN INTEGRATED APPROACH SN - 81-242-0266-4 U1 - 658.4013. HO. PY - 2002/// CY - NEW DELHI PB - CREST PUBLISHING HOUSE KW - "MANAGEMENT,TOTAL QUALITY MANAGEMENT,BUSINESS EDEAS" ER -