SHETH (Jagdish N.)/ PARVATIYAR (Atul)/ SHAINEHS (G <br/><br/>
Customer Relationship Management: Emerging Concepts, Tools and Applications  Textual Document 

 - 14th Rep.  
 -  Tata McGraw-Hil Publication Company Limited . Delhi  2010 
 - viii, 544 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.8`12