KINCAID (Judith W.) <br/><br/>
Customer Relationship Management: Getting it Right  Textual Document 

 - 5th Impr. 
 -  Pearson Education Delhi, Harlow, Singapore  2011 
 - vii, 480 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.8`12