000 00365nam a2200133Ia 4500
008 240109s9999 xx 000 0 und d
041 _aeng
082 _a658.84
100 _aKrishna Jaya S.
245 _aEffective E-CRM: Practices and Perspectives
260 _bThe ICFAI University Press Hyderabad Hyderabad (India)
300 _a176
650 _aManagement
999 _c1031509
_d1031509