000			00344nam a2200133Ia 4500
008			240109s9999 xx 000 0 und d
041			_aeng
082			_a658.812
100			_aGosney John W.
245			_aCustomer Relationship Management [Gosney]
260			_bPHI Learning Private Ltd. New Delhi
300			_a234
650			_aManagement
999			_c1042655 _d1042655