| 000 | 00445nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2011 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.8`12 _bSHE |
||
| 100 | _aSHETH (Jagdish N.)/ PARVATIYAR (Atul) | ||
| 245 | _aCustomer Relationship Management: Emerging Concepts, Tools and Applications | ||
| 250 | _a15th Rep. | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2011 |
||
| 300 | _aviii, 544 | ||
| 999 |
_c1064836 _d1064836 |
||