000 00344nam a2200133Ia 4500
008 231228s2002 xx 000 0 und d
041 _aeng
082 _a658.89
_bSHA
100 _aSHANKER (Ravi)
245 _aService Marketing: The Indian Perspective
250 _a1st
260 _aNew Delhi
_bExcel Books New Delhi
_c2002
300 _a656
999 _c1087369
_d1087369