000 00346nam a2200133Ia 4500
008 231228s2007 xx 000 0 und d
041 _aeng
082 _a658.89
_bHOF
100 _aHOFFMAN (K.Douglas) / BATESON (John)
245 _aService Marketing
250 _a3rd
260 _aMumbai
_bThomson South-Western Mumbai
_c2007
300 _a568
999 _c1132975
_d1132975