000 00370pam a2200145 a 4500
020 _c
041 _h
082 _a658.81200000000001
_bTIM
100 _aTimm,T.R.
245 _aCustomer Service Carrer Success Through Customer Loyalti
_hTextual Documents
250 _a4th ed
260 _aNew Delhi
_bPearson Education
_c2011
300 _aXVIII/281
930 _a9364
999 _c116189
_d116189