| 000 | 00424pam a2200145 a 4500 | ||
|---|---|---|---|
| 020 | _c | ||
| 041 | _h | ||
| 082 |
_a658.812 _bKNA |
||
| 100 | _aKnapp, Donna . | ||
| 245 |
_aGuide to Customer Service Skills for the Help Desk Professional / _cNULL. _hTextual Documents |
||
| 260 |
_aBangalore : _bThomson Learning, Inc. , _c2002. |
||
| 300 |
_a342 ; _c24*18. |
||
| 653 | _aCustomer Relationship Management | ||
| 930 | _a902 | ||
| 999 |
_c120405 _d120405 |
||