000 00341pam a2200133 a 4500
020 _a81-203-2935-X
_c
041 _h
082 _a658
_bGLY/BAR
100 _aGLYNN,W J / BRANES, J G
245 _aUNDERSTANDING SERVICES MANAGEMENT
_hTextual Documents
260 _aNEW DELHI
_bPRENTIC HALL OF INDIA
_c1995
300 _a485
930 _a17871
999 _c137043
_d137043