000 00311pam a2200133 a 4500
020 _c
041 _h
082 _a658.8`12
100 _aNASH (Susan)/ NASH (Devek)
_eauthor
245 _aDeligting your Customers
_hTextual Document
260 _bBPI Publication Delhi
_c2003
300 _a160
930 _a2415
999 _c821629
_d821629