000			00341nam a2200133Ia 4500
008			231011s9999 xx 000 0 und d
041			_aeng
082			_a658.812
100			_aGosney John W.
245			_aCustomer Relationship Management [Gosney]
260			_bPHI Learning Private Ltd. New Delhi _c2011
300			_a234
365			_b225
999			_c906391 _d906391