000			00330nam a2200121Ia 4500
008			231129s2008 xx 000 0 und d
041			_aeng
082			_a658.8/ZEI
100			_aValarie A. Zeithaml
245			_aService Marketing
250			_a4th ed
260			_aTata Mc Graw- Hill New Delhi _bTata Mc Graw- Hill New Delhi _c2008
999			_c936167 _d936167