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KURTZ (David)/ CLOW (Kenneth), . (2002). Service Marketing. New York: John wiley and sons , INC New York , Singapore.
KURTZ (David)/ CLOW (Kenneth), . 2002. Service Marketing. New York: John wiley and sons , INC New York , Singapore.
KURTZ (David)/ CLOW (Kenneth), . Service Marketing. New York: John wiley and sons , INC New York , Singapore. 2002.