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GODNEY J.W./ BOEHM T.P, . (2001). CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS. NEW DELHI: PRENTICE HALL OF INDIA.
GODNEY J.W./ BOEHM T.P, . 2001. CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS. NEW DELHI: PRENTICE HALL OF INDIA.
GODNEY J.W./ BOEHM T.P, . CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS. NEW DELHI: PRENTICE HALL OF INDIA. 2001.