A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
BARLOW (Janelle)/ MOLLER (Claus)
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
- New Delhi Tata McGraw-Hil Publication Company Limited . Delhi 2003
- v, 222
658.8`12 / BAR
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
APA
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Chicago
BARLOW (Janelle)/ MOLLER (Claus), . 2003. A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Harvard
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
MLA
BARLOW (Janelle)/ MOLLER (Claus), . A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi. 2003.
