BANK JOHN, . (2003). THE ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PRENTICE HALL OF INDIA.
BANK JOHN, . 2003. THE ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PRENTICE HALL OF INDIA.
BANK JOHN, . THE ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PRENTICE HALL OF INDIA. 2003.
