Besterfield, Sacre & Michna. (2005). Total Quality Management. : PHI.
Besterfield, Sacre and Michna. 2005. Total Quality Management. : PHI.
Besterfield, Sacre and Michna. (2005). Total Quality Management. : PHI.
Besterfield, Sacre and Michna. Total Quality Management. : PHI. 2005.