"BURNETT KEN, . (2001). HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT. DELHI: PEARSON EDUCATION ASIA.
"BURNETT KEN, . 2001. HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT. DELHI: PEARSON EDUCATION ASIA.
"BURNETT KEN, . HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT. DELHI: PEARSON EDUCATION ASIA. 2001.