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SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE

"FITZSIMMONS J.A.,"

SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE - 0 - NEW YORK "MCGRAW-HILL, INC." 1994 - XVIII+462

ISBN: 0-07-113312-7

Subjects--Topical Terms:
"MANAGEMENT,SERVICE MANAGEMENT"

Dewey Class. No.: 658 FIT

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