008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field
231228s2003 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title
eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number
658.8`12
Item number
BAR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name
BARLOW (Janelle)/ MOLLER (Claus)
245 ## - TITLE STATEMENT
Title
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.
New Delhi
Name of publisher, distributor, etc.
Tata McGraw-Hil Publication Company Limited . Delhi
Date of publication, distribution, etc.
2003
300 ## - PHYSICAL DESCRIPTION
Extent
v, 222
No items available.
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
APA
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Chicago
BARLOW (Janelle)/ MOLLER (Claus), . 2003. A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Harvard
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
MLA
BARLOW (Janelle)/ MOLLER (Claus), . A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi. 2003.
