Where is My Ketchup: How to Give and Receive Exceptional Customer Service (Record no. 1065199)

MARC details
000 -LEADER
fixed length control field 00406nam a2200133Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231228s2008 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8`12
Item number GON
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name GONDA (Cyrus M.)/ KHAN (Kalim)
245 ## - TITLE STATEMENT
Title Where is My Ketchup: How to Give and Receive Exceptional Customer Service
250 ## - EDITION STATEMENT
Edition statement 1st
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Mumbai
Name of publisher, distributor, etc. Embassy Book Distributors Mumbai
Date of publication, distribution, etc. 2008
300 ## - PHYSICAL DESCRIPTION
Extent vi, 186

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