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FJERMESTAD (Jerry)/ ROMANO JR. (Nicholas C.), . (2006). Electronic Customer Relationship Management. New Delhi: Prentice Hall of India New Delhi.
FJERMESTAD (Jerry)/ ROMANO JR. (Nicholas C.), . 2006. Electronic Customer Relationship Management. New Delhi: Prentice Hall of India New Delhi.
FJERMESTAD (Jerry)/ ROMANO JR. (Nicholas C.), . Electronic Customer Relationship Management. New Delhi: Prentice Hall of India New Delhi. 2006.