008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field
231228s2010 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title
eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number
658.8`12
Item number
GRE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name
GREENBERG (Paul)
245 ## - TITLE STATEMENT
Title
Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers
250 ## - EDITION STATEMENT
Edition statement
4th
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.
New Delhi
Name of publisher, distributor, etc.
Tata McGraw-Hil Publication Company Limited . Delhi
Date of publication, distribution, etc.
2010
300 ## - PHYSICAL DESCRIPTION
Extent
vi, 662
No items available.
Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers
APA
GREENBERG (Paul), . (2010). Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Chicago
GREENBERG (Paul), . 2010. Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Harvard
GREENBERG (Paul), . (2010). Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
MLA
GREENBERG (Paul), . Customer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi. 2010.
