Customer Service Skills for the Help Desk Professi (Record no. 257358)

MARC details
000 -LEADER
fixed length control field 00365pam a2200157a 44500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230405s2002 xxu||||| |||| 00| 0 eng d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title ENG
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Donna Knapp
245 ## - TITLE STATEMENT
Title Customer Service Skills for the Help Desk Professi
250 ## - EDITION STATEMENT
Edition statement 2
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.
Name of publisher, distributor, etc. Thomson
Date of publication, distribution, etc. 2002
300 ## - PHYSICAL DESCRIPTION
Extent 288p,24cms
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title 395
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element IMRDA
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 4499
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Date acquired Total Checkouts Barcode Date last seen Price effective from Koha item type Full call number
          Institute of Management & Rural Development Administration, Sangli Institute of Management & Rural Development Administration, Sangli 01/01/2011   RDS-9555 14/04/2023 14/04/2023 Book  
          Institute of Management & Rural Development Administration, Sangli Institute of Management & Rural Development Administration, Sangli 01/01/2011   RDS-9554 14/04/2023 14/04/2023 Book  
          Institute of Management & Rural Development Administration, Sangli Institute of Management & Rural Development Administration, Sangli 01/01/2011   RDS-9553 14/04/2023 14/04/2023 Book  
          Institute of Management & Rural Development Administration, Sangli Institute of Management & Rural Development Administration, Sangli 01/01/2011   RDS-9552 14/04/2023 14/04/2023 Book  
          Institute of Management & Rural Development Administration, Sangli Institute of Management & Rural Development Administration, Sangli 01/01/2011   RDS-9551 14/04/2023 14/04/2023 Book 658/KNA