service marketing ; integrating customer focus a crass the firm (Record no. 419214)

MARC details
000 -LEADER
fixed length control field 00385nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230605s2013 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name zeithaml
245 ## - TITLE STATEMENT
Title service marketing ; integrating customer focus a crass the firm
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Mc Grawhill Pub.
Date of publication, distribution, etc. 2013
300 ## - PHYSICAL DESCRIPTION
Extent 711
365 ## - TRADE PRICE
Price amount 536
Tax rate 1 10
500 ## - GENERAL NOTE
General note 2086
520 ## - SUMMARY, ETC.
Summary, etc. General
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element M.M.

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