"WAKALKAR C.S, . (1999). FUNDAMENTALS OF SERVICES MANAGEMENT. PUNE: EVEREST PUBLISHING HOUSE.
"WAKALKAR C.S, . 1999. FUNDAMENTALS OF SERVICES MANAGEMENT. PUNE: EVEREST PUBLISHING HOUSE.
"WAKALKAR C.S, . FUNDAMENTALS OF SERVICES MANAGEMENT. PUNE: EVEREST PUBLISHING HOUSE. 1999.