Flow to Turn Customer Service into Customer Sales (Record no. 884575)

MARC details
000 -LEADER
fixed length control field 00294nam a2200109Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231011s9999 xx 000 0 und d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bernard Katz
245 ## - TITLE STATEMENT
Title Flow to Turn Customer Service into Customer Sales
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Gower Business Skills New york -
365 ## - TRADE PRICE
Price amount 195

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