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Zikmund W., Mcleod R., . (2010). Customer Relationship Management Concepts And Application. New Delhi: Wiley India.
Zikmund W.G, Mcleod R, . 2010. Customer Relationship Management Concepts And Application. New Delhi: Wiley India.
Zikmund W.G, Mcleod R, . Customer Relationship Management Concepts And Application. New Delhi: Wiley India. 2010.