00287nam a2200109Ia 4500008004100000041000800041100002200049245004400071260002600115650001500141999002100156240109s9999    xx            000 0 und d  aeng  aMichael D.Jonnson  aCustomer Oorientation and Market Action  bPrentice Hall,U.S.A.   aManagement  c1025315d1025315