00387nam a2200133Ia 4500008004100000041000800041082001600049100002500065245005600090250001400146260006400160300000800224999002100232231228s2011    xx            000 0 und d  aeng  a658.89bKAN  aKANDAMPULLY (Jay A.)  aService Management: The New Paradigm in Hospitality  a2nd Impr.  aNew DelhibPearson Education Delhi, Harlow, Singaporec2011  a394  c1063697d1063697