BARLOW (Janelle)/ MOLLER (Claus) <br/><br/>
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool 

 - New Delhi  Tata McGraw-Hil Publication Company Limited . Delhi  2003 
 - v, 222 
<br/><br/><label>Dewey Class. No.: </label>658.8`12  / BAR