TY  - BOOK
AU  - BARLOW (Janelle)/ MOLLER (Claus)
TI  - A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
U1  - 658.8`12 
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hil Publication Company Limited . Delhi
ER  -