00301nam a2200109Ia 4500008004100000041000800041082001900049100001900068245003800087260005200125300001400177231228s9999    xx            000 0 und d  aeng  a658.3`152bNAY  aNAYAR (Vineet)  aEmployees First, Customers Second  aUSAbHarvard Business School Publication U.S.A.  aviii, 198