00311nam a2200109Ia 4500008004100000041000800041082001600049100004500065245002500110260005400135300001200189231228s1996    xx            000 0 und d  aeng  a658.89bZEI  aZEITHAML (Valarie V.)/ BITNER (Marry Jo)  aService Marketing..,  aNew YorkbMcgrawhill International New Yorkc1996  aXIX,700